【康樂及文化事務署】總經理(發展) 薪酬月薪港幣137,085元 LCSD Chief Manager (Development) 2025

職位編號:	49318
部門:	康樂及文化事務署
組別/單位:	票務辦事處
職位名稱:	總經理(發展)
薪酬:	月薪港幣137,085元
入職條件:	申請人須 – (1) 持有香港任何一所大學頒發的學士學位，或具同等學歷，並持有香港任何一所專上院校所頒發的藝術行政／藝術管理／資訊科技的證書，或具同等學歷； (2) 在取得有關學歷後，具備最少20年有關藝術行政的全職工作經驗，當中10年須擔任管理層的職位； (3) 具備以下工作範疇的知識及專業技能： (i) 推行及管理大型即時票務系統及其相關服務，而該系統就不同文化、娛樂及體育場所舉辦的活動，每年發出不少於200萬張門票； (ii) 管理大型表演場地，包括全港性表演場館及多用途室內體育館；及 (iii) 籌辦大型藝術或和文娛節目、活動和節慶項目。 在上述每個範疇有五年或以上經驗則更佳； (4) 具備良好的溝通及管理技巧； (5) 在香港中學文憑考試中國語文科和英國語文科取得第2級［見註(2)］或以上成績，或具備同等學歷；及 (6) 具備良好的中英文書寫能力，並能操流利粵語及英語。精通普通話則更佳。
註:	(1) 申請人如未能提供所需的所有資料，或所填寫的資料未能清楚顯示申請人符合入職條件，其申請或不獲考慮。 (2) 政府在聘任非公務員合約員工時，2007年前的香港中學會考中國語文科和英國語文科（課程乙）E級成績，在行政上會分別被視為等同2007年或之後香港中學會考中國語文科和英國語文科第2級成績。 (3) 此職位無論男女均可應徵。
職責:	(1) 協助助理署長監督售票系統承辦商為城市售票網實施的新和先進的票務功能及其相關服務，包括檢討及改進／提升已推出的票務功能及服務；執行各個項目階段的相關系統發展及進一步推出新和先進的功能及改善方案；透過項目指導委員會、項目保證小組及與承辦商高級管理層的會議，並在票務辦事處和資訊科技辦事處的支援下，進行監督承辦商的工作；制訂進度報告，定期提交予署長級別會議審議，並在需要時作出匯報； (2) 主持項目監督小組會議，及監督票務辦事處和資訊科技辦事處與城市售票網系統承辦商舉行的定期工作和檢討會議，以確保實施的新和先進的票務系統功能均符合康樂及文化事務署的要求；監督承辦商進行技術檢討，以提出票務系統升級方案以配合市場上最新的技術發展；評估承辦商的建議，並提交項目指導委員會考慮，及監督有關康樂及文化事務署同意的建議的規劃和實施；密切監察承辦商的實施進度，包括制訂詳細的功能要求及開發時間表、交付及安裝所需的額外硬體及軟體、準備及執行各種系統測試、修復錯誤，並在系統開發過程中進行修改及完善、安全風險評估及稽核，以及制訂實施策略、細節及後勤工作、品質管制、緩解方案等，以確保整體票務系統的正常運作； (3) 策劃及推行城市售票網未來發展的可行性研究，全面檢討現行的售票服務、系統及業務模式，以期找出未來維持及改善售票服務和營運的機會，並透過全新或改良的系統、替代解決方案及可持續的業務模式，支持文化、娛樂及體育盛事。研究將包括評估迅速轉變的票務環境、用戶不斷增加的期望，及市場、相關持份者（演藝界、演出業、體育界等）和社會對政府現時城市售票網服務的影響；進行業務流程重組檢討以提高運作效率和成本效益；研究本地、內地和國際市場票務服務的最新趨勢、最新使用的科技和最佳實踐方案；以及評估及制訂長遠規劃及路線圖，以達至售票服務的可持續發展； (4) 負責監督主要持份者（包括各表演／文化場地、節目籌辦單位及活動主辦機構、博物館、主要演藝團體、大型藝術節、場地夥伴、演藝／體育界、表演業界、票務代理等）參與實施票務系統新功能的細化和增強工作，包括考參用戶體驗、活動需要、以及測試和試行的結果；及在推行城市售票網未來發展的可行性研究過程中，蒐集業界和社會的意見； (5) 按需要，就體育館及票務系統的實施和相關服務，以及城市售票網的未來發展提供專業意見，例如就工作流程、業務策略／營運、服務收費提出檢討，及就重大議題／意見／投訴及新建議等提供意見；及 (6) 執行其他由上級獲委派的任何其他職務。
聘用條款:	獲取錄的申請人將會按非公務員合約條款聘用，為期一年。
福利:	一年或以上的合約一般會獲發約滿酬金。受聘人如能圓滿完成整個合約，並在合約期內維持良好的工作表現及行為令人滿意，可獲發約滿酬金。該筆酬金，連同政府根據《強制性公積金計劃條例》的規定為受聘人向強制性公積金計劃所作的供款，將相等於受聘人在合約期內所得底薪總額的15%。受聘人可享有《僱傭條例》規定給予而又適用的休息日、法定假日﹙或代替假日﹚、年假、產假、侍產假和疾病津貼。
附註:	(a) 除另有指明外，申請人於獲聘時必須已成為香港特別行政區永久性居民。 (b) 作為提供平等就業機會的僱主，政府致力消除在就業方面的歧視。所有符合基本入職條件的人士，不論其殘疾、性別、婚姻狀況、懷孕、年齡、家庭崗位、性傾向和種族，均可申請本欄內的職位。 (c) 非公務員職位並不是公務員編制內的職位。應徵者如獲聘用，將不會按公務員聘用條款和服務條件聘用。獲聘的應徵者並非公務員，並不會享有獲調派、晉升或轉職至公務員職位的資格。 (d) 入職薪酬、聘用條款及服務條件，應以獲聘時之規定為準。 (e) 如果符合訂明入職條件的應徵者人數眾多，招聘部門可以訂立篩選準則，甄選條件較佳的應徵者，以便進一步處理。在此情況下，只有獲篩選的應徵者會獲邀參加招聘考試╱面試。 (f) 政府的政策，是盡可能安排殘疾人士擔任適合的職位。殘疾人士申請職位，如其符合入職條件，毋須再經篩選，便會獲邀參加面試／筆試。 在適合受聘而有申報為殘疾的申請人和適合受聘程度相若的其他申請人當中，招聘當局可給予前者適度的優先錄用機會。有關政府聘用殘疾人士的政策及其他相關措施載列於《用人唯才：殘疾人士申請政府職位》的資料冊內。 申請人可於公務員事務局互聯網站參閱該資料冊，網址如下：https://www.csb.gov.hk 內的“公務員隊伍的管理-聘任”。 (g) 持有本港以外學府╱非香港考試及評核局頒授的學歷人士亦可申請，惟其學歷必須經過評審以確定是否與職位所要求的本地學歷水平相若。有關申請人須郵寄修業成績副本及證書副本到下列聯絡地址。
申請手續:	(1) 申請表格[G.F.340(7/2023修訂版)]可向民政事務總署各區民政事務處民政諮詢中心或勞工處就業科各就業中心索取。該表格也可從公務員事務局互聯網站 (http://www.csb.gov.hk/tc_chi/recruit/application/330.html)下載。 (註 ： 新版本的政府職位申請書G.F. 340 (7/2023修訂版)已在2023年7月26日正式生效。申請人如投考在2023年7月26日或之後展開招聘的政府職位，必須以新版本的申請書G.F. 340 (7/2023修訂版)遞交申請。如申請人遞交了舊版本的申請書G.F. 340 (3/2013修訂版)，招聘部門／職系會要求申請人重新填寫新版本的申請書G.F. 340 (7/2023修訂版)，並在七日內提交已填妥的G.F. 340 (7/2023修訂版)。如申請人在指定限期內未能重新遞交已填妥的新版本申請書G.F. 340 (7/2023修訂版)，其申請將不獲處理。) (2) 申請人須把填妥的申請表格，在截止申請日期或之前送交到聯絡地址，並請在信封面上註明「申請非公務員合約總經理(發展)職位」(如郵寄表格，遞交日期以郵戳為準)。為避免郵件過期或未能成功派遞，在投寄前請確保信封面已清楚寫上正確地址及已貼上足夠郵資。所有郵資不足的郵件將不會派遞至聯絡地址，並會由香港郵政按情況退還寄件人或銷毀。申請人須自行承擔因未有支付足夠郵資而引致的任何後果。申請人亦可透過公務員事務局互聯網站 (https://www.csb.gov.hk) 作網上申請。申請人須在申請表格上清楚填寫全部就業、學歷詳情以及中英文語文能力程度。 (3) 所有申請書，如資料不全、逾期遞交、所提供的資料未能清楚顯示申請人符合有關的入職條件、以傳真或電郵方式遞交、申請人並未妥為簽署，或非使用指定的申請表格[G.F. 340(7/2023修訂版)]，均不予考慮。 (4) 申請人如在截止申請日期後約十二個至十四個星期內仍未獲邀參加面試，則可視作經已落選。
聯絡地址:	九龍尖沙咀梳士巴利道十號香港文化中心行政大樓九樓票務辦事處
查詢電話:	2734 2918
截止申請日期(日/月/年) :	08/08/2025 23:59:00
刊登職位報章及日期:	明報（2025年7月25日） 南華早報（2025年7月26日及2025年8月2日）
部門網址:	https://www.lcsd.gov.hk/tc/
經互聯網遞交申請:	可以
發布日期	25/07/2025

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Job Number:	49318
Department:	Leisure and Cultural Services Department
Division/Section/Unit:	Ticketing Office
Job Title:	Chief Manager (Development)
Salary:	HK$ 137,085 per month
Entry Requirements:	Applicants should - (a) have a bachelor’s degree from a university in Hong Kong, or equivalent, plus a Certificate in the field of arts administration / arts management / information technology from a post-secondary institution in Hong Kong, or equivalent; (b) have at least 20 years' full-time post qualification working experience in arts administration, including 10 years in senior managerial positions; (c) have good knowledge and expertise in taking charge of the following fields of work: (i) the implementation and management of large-scale real-time ticketing system and related services issuing not less than 2 million tickets in a year for events held at multiple cultural, entertainment and sports venues; (ii) management of large-scale performing venues, including territory-wide venues and multi-purpose indoor stadia; and (iii) organisation of large-scale arts and entertainment programmes, event and festival series. Five years or above of experience in each of the above-mentioned fields are preferred; (d) have good communication and supervisory skills; (e) have attained Level 2 [See Note (2)] or above, or equivalent, in Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE), or equivalent; and (f) have good command of both written and spoken English and Chinese. Proficiency in Putonghua will be an advantage.
Note:	(1) Applications which did not provide all information as requested or which are not clear that the candidates have met the entry requirements may not be considered. (2) For non-civil service appointment purpose, ‘Grade E’ in Chinese Language and English Language (Syllabus B) in the HKCEE before 2007 are accepted administratively as comparable to ‘Level 2’ in Chinese Language and English Language respectively in the 2007 HKCEE and henceforth. (3) The position is open to both male and female applicants.
Duties:	(1) To assist Assistant Director in overseeing the implementation of new and advanced functions and related services for the Urban Ticketing System (URBTIX) by the ticketing system Contractor, including reviewing and refining / enhancing functions and services launched in earlier stages; carrying out respective project stages in connection with development and delivery of further new and advanced functions and enhancement items; conducting monitoring through the Project Steering Committee (PSC) and the Project Assurance Team (PAT) as well as Senior Management Meetings with the Contractor with the support of the Ticketing Office (TO) and Information Technology Office (ITO); preparation of project progress report for submission to the Directorate Meeting at regular intervals and conducting relevant briefings as and when required; (2) To chair the PAT and oversee conducting of regular work and review meetings by TO and ITO with the URBTIX system Contractor to ensure assurance of implementation of the selected array of new and advanced functions as well as any further new functionalities according to LCSD’s requirement; to oversee the Contractor in conducting a technology review for proposing an upgrade plan to keep up with the latest technology development, to assess the Contractor’s proposal for seeking the PSC’s consideration, and to oversee the acquisition and planning for the implementation of the proposal if agreed by LCSD and the associated implementation works; to ensure close monitoring of the progress of the implementation services by the Contractor including formulation of detailed functional requirements and development schedule, delivery and installation of additional hardware and software required, preparation and execution of various system testings, bug fixing, modifications and refinements in the course of system development, conducting security risk assessment and audit, drawing up implementation strategy, details and logistics, quality control, derive mitigation / enhancement measures to resolve any issues identified so as to ensure smooth running of the ticketing system and services to cope with actual operational needs, etc; (3) To plan and conduct a Feasibility Study on Future Development of URBTIX that aims to comprehensively review the current ticketing services, system and business model with a view to identifying future opportunities for sustaining as well as improving ticketing services and operations for supporting cultural, entertainment and sports events with new or revamped system, alternative solutions and sustainable business model. The study will cover assessment on the impact of the rapid changing ticketing environment and users’ ever increasing expectations as well as new demands from the market, relevant stakeholder sectors (performing arts circle, performance industry, sports sector, etc.) and the community on the URBTIX services currently run by the Government, business process re-engineering review for enhancing operational efficiency and cost effectiveness, research into the latest trends, latest technology advancements and best practices of ticketing services in the local, Mainland and international markets; as well as evaluation and formulation of long-term plan and roadmap for sustainable development of ticketing services; (4) To oversee engagement with major stakeholders including various performance / cultural venues, programme organizing units and event presenters, museums, major performing arts groups, major festivals, venue partners, performing arts / sports circles, performing industry, ticketing agents, etc. in the implementation of new functions including refinements and enhancements with reference to users’ experience and event needs, trials and pilot runs; as well as collection of the views of these stakeholders and the community in the course of conducting the feasibility study for the future development of URBTIX and other relevant reviews; (5) To provide professional input related to development of stadia and ticketing services as required, such as reviews on work processes, business strategies / operations, service charges, advising on major issues/comments/complaints as well as new initiatives, etc. in relation to the implementation of the ticketing system functions and related services and future development of URBTIX; and (6) Any other duties as assigned by senior officer(s).
Terms of Appointment:	Successful applicants will be appointed on Non-Civil Service Contract terms for one year.
Fringe Benefits	Contract lasting for one year or more normally attracts gratuity. A gratuity may be granted to the appointee upon satisfactory completion of the contract with a consistently high standard of performance and conduct. Such gratuity payable will be the sum which, when added to the Government’s contribution to an Mandatory Provident Fund (MPF) scheme in respect of the appointee as required by the MPF Schemes Ordinance, will be equal to 15% of the total basic salary drawn during the contract period. Rest days, statutory holidays (or substituted holidays), annual leave, maternity leave, paternity leave, sickness allowance, where appropriate, will be granted in line with the provisions of the Employment Ordinance.
General Notes:	(a) Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise. (b) As an Equal Opportunities Employer, the Government is committed to eliminating discrimination in employment. The vacancy advertised is open to all applicants meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race. (c) Non-civil service vacancies are not posts on the civil service establishment. Candidates appointed are not on civil service terms of appointment and conditions of service. Candidates appointed are not civil servants and will not be eligible for posting, promotion or transfer to any posts in the Civil Service. (d) The entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made. (e) Where a large number of candidates meet the specified entry requirements, the recruiting department may devise shortlisting criteria to select the better qualified candidates for further processing. In these circumstances, only shortlisted candidates will be invited to attend recruitment examination and/or interview. (f) It is Government policy to place people with a disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he/she will be invited to attend the selection interview/written examination without being subject to any further shortlisting criteria. Applicants who have declared disabilities found suitable for appointment may be given an appropriate degree of preference over other applicants whose suitability for appointment is considered comparable to that of the former. The Government policy and other related measures on employment of persons with disabilities are set out in the booklet “Employ People Based on Their Abilities – Application for Government Jobs by Persons with Disabilities” which is available for reference on the Civil Service Bureau's website at https://www.csb.gov.hk under “Administration of the Civil Service – Appointments”. (g) Holders of academic qualifications other than those obtained from Hong Kong institutions/Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications. They should submit copies of their official transcripts and certificates by mail to the below contact address.
How to apply:	(1) Application forms [G.F. 340 (Rev. 7/2023)] are obtainable from any Home Affairs Enquiry Centre of District Offices, Home Affairs Department or any Job Centres of the Employment Services Division, Labour Department. The said form can also be downloaded from the Civil Service Bureau's web site (http://www.csb.gov.hk/english/recruit/application/330.html). (Note : The new version of application form for Government jobs G.F. 340 (Rev.7/2023) has been in use with effect from 26 July 2023. Candidates who apply for Government jobs advertised on or after 26 July 2023 should use the new G.F. 340 (Rev. 7/2023). If candidates submit the old version form [G.F. 340 (Rev. 3/2013)], they will be required to fill in the new G.F. 340 (Rev. 7/2023) afresh and submit it within seven days upon request. If candidates fail to submit the new G.F. 340 (Rev. 7/2023) within the stipulated deadline, their applications will not be processed further.) (2) Completed application forms should reach the following contact address on or before the closing date for application. Please mark on the envelope “Application for the Position of NCSC Chief Manager (Development)” (Postmarks will be referred to for the submission dates of applications by mail). To avoid delayed or unsuccessful delivery of applications by post, please ensure that the correct address is clearly printed or written on the envelope and sufficient postage has been affixed before posting. Mail items bearing insufficient postage will not be delivered to the contact address and will be returned to the sender or disposed of by the Hongkong Post, where appropriate. Applicants will bear any consequences arising from paying insufficient postage. On-line application can also be made through the Civil Service Bureau's website (http://www.csb.gov.hk). Candidates should state clearly in their applications their full record of employment, academic qualifications and Chinese and English languages proficiency level. (3) Applications which are incomplete, late, not clear that the candidate has met the entry requirements, submitted by fax or email, not duly signed by the applicants, or not made in the prescribed form [G.F. 340 (Rev. 7/2023)] will not be considered. (4) Applicants who are not invited for interview in about 12 to 14 weeks after the closing date for application may assume their applications unsuccessful.
Contact Address:	Ticketing Office, Level 9, Administration Building, Hong Kong Cultural Centre, 10 Salisbury Road, Tsim Sha Tsui, Kowloon
Enquiry Telephone:	2734 2918
Closing Date(dd/mm/yyyy):	08/08/2025 23:59:00
Newspaper(s) Advertised and Date(s):	Ming Pao (25 July 2025) South China Morning Post (26 July 2025 and 2 August 2025)
Web Site of Department:	https://www.lcsd.gov.hk/en/
Application via Internet:	Available
Advertising Date	25/07/2025

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