【消費者委員會】投訴及諮詢主任 薪酬由$25,600 至 $45,150 (Consumer Council, Complaints and Advice Officer, CAO) ......!
Consumer Council - Complaints and Advice Officer Job Ref.CAO
Complaints and Advice Division
Master Pay Scale Point 15-27 ($25,600 - $45,150)
3-year probationary contract
Candidates should have:
A recognized university degree;
At least 3 years of relevant work experience in complaint handling or conciliation/mediation;
Good command of English, Cantonese and Putonghua;
Good computer skills including words, excel and powerpoint;
A sound knowledge of the Hong Kong community and the consumer market; and
Good communication and interpersonal skills
Main duties include:
Handle consumer complaints and conciliate consumer disputes;
Render advice to the public on consumer issues;
Conduct on-site inspection as and when required;
Analyze and identify trends of complaints and compile reports for management information;
Liaise and coordinate with government departments or external organizations for case referral and problem resolution
Terms of Appointment & Fringe Benefits
Appointment will be offered on 3-year probationary contract. Fringe benefits include paid leave, medical insurance and MPF.
Application forms are available on the council’s website http://www.consumer.org.hk. Interested parties are invited to apply to the Head of Human Resources Division by sending the completed application form and a resume together with a cover letter explaining why they consider themselves suitable for the position by 18 September 2015. Applications should be sent in a sealed envelope marked "Confidential – Application for Employment" and including the post reference to 22/F., K. Wah Centre, 191 Java Road, North Point, Hong Kong. Alternatively, applications enclosing the required information may be sent by e-mail to firstname.lastname@example.org.
Candidates not invited for interview by the end of October 2015 may assume their applications are unsuccessful. The right to fill the position by invitation is reserved. The information provided will be used for consideration of job applications only.