【海洋公園】公園門票和公園內產品/智紛全年入場證(會籍順延、生日禮遇、未兌換禮券)防疫措施 (Extension of SmartFun Annual Pass Membership and Others,Ocean Park) ...... !

公園已實行一系列防疫措施，包括加強景點、機動遊戲及設施清潔消毒，以及所有訪客及員工必須於入園前量度體溫並於園內佩戴口罩，而恢復營運首兩週公園整體客容量將減至四分之一，其後會逐步提升至原來客容量的一半，個別景點客容量則會減低一半，為訪客留有適當的社交距離，同時透過網上預約系統確保公園人流少於上限。

海洋公園將協助遊客退款或重新預訂公園門票或其他任何公園內(有效期於公園關閉期間內，即由2020年1月26日至6月12日)之產品。詳情如下：

公園門票和公園內產品
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• 經海洋公園的官方網站或微信小程序購買了海洋公園標準入場門票，任何套票/產品或「與動物親上加親」活動之遊客，公園將處理已過期和未使用之門票/套票作自動退款。預訂取消後，將向客人發送電子郵件。退款程序大約需時4至6星期。
• 經由公園正式授權旅行社或售票平台購入之受影響標準入場門票，任何類型的套票/產品或「與動物親上加親」活動之遊客，請聯繫您原先購買的渠道並提出退款要求。海洋公園將提供相關的協助。
• 若賓客於海洋公園票務處或7-Eleven 便利店購買有效期至2020年6月30日並未經使用之公園門票，可親臨海洋公園票務處收取現金退款或下載及填妥 「受新型冠狀病毒疫情影響公園暫停開放 - 退款申請表 」以郵寄方法辦理退款。若賓客選擇換票，可於2020年8月31日或之前親臨海洋公園票務處換領當日入場票。
• 對於在公園關閉期間無法享受生日優惠之客人，可於2020年6月13日至8月31日出示香港身份證或香港出生證明後，前往海洋公園票務處領取門票，以便於當日入場。公園於6月13日至7月31日期間逢星期二休園。如客人生日當天適逢休園日，可於生日前一天（星期一）或後一天（星期三）免費進園一次。例子: 於6月16日生日之港人，可於2020年6月15或17日免費進園一次。

​「智紛全年入場證」會籍及未兌換的禮券有效期順延安排

「智紛全年入場證」會籍順延安排海洋公園於2020年1月26日起暫停開放，在這段艱難的日子，衷心感謝每位智紛會員的諒解與支持。為確保會員可繼續尊享繽紛的獨家優惠及遊樂體驗，我們將延長所有於1月26日或之後到期的「智紛全年入場證」會籍限期，在原本的有效日期到期後，按公園暫停開放日數補足共139日（1月26日至6月12日），亦因公園於6月及7月期間逢星期二休園，現特別送上額外1個月**會籍以作補償，延續各位會員到海洋公園的玩樂時刻！
 
如你已續購「智紛全年入場證」，我們將延長你現有會籍的有效日期，而新續購的全年入場證會籍則會由現有入場證有效日期屆滿後一天開始順延計算。

*會籍於2020年1月25日或之前到期，或於6月12日後新購入會籍的智紛會員不適用於此會籍順延安排。
系統將於2020年6月13日完成更新，屆時你可登入你的智紛會員網上帳戶查閱新的會籍有效日期。

詳情請查看所屬會籍的不適用日子。備註：

• **額外會籍以30天為1個月計算。
• 「智紛全年入場證」會籍的有效日期將自動更新。
• 公園重新開放後，請保留現有的「智紛全年入場證」繼續使用（包括享用園內購物及餐飲等獨家優惠），直至新有效期屆滿為止。
• 如會員的生日是在1月至6月期間且尚未兌換生日禮遇，或持有於公園暫停開放期間到期之優惠券（不論電子或實體優惠券），會員仍可於公園重新開放後3個月內享用相關禮遇及優惠。
• 如欲更換新一張印有已更新會籍有效日期的「智紛全年入場證」，請親臨海洋公園票務處辦理有關更換手續。

未兌換的「智紛全年入場證」禮券有效期順延安排對於未兌換的「智紛全年入場證」禮券，我們亦設有相應的順延安排。如你持有之未兌換禮券於2019年1月27日至2020年1月25日期間（包括首尾兩天）簽發，其有效期可在原本的到期日後順延6個月。備註：

• 「智紛全年入場證」禮券持有人須親臨海洋公園票務處，並出示原有的禮券以進行兌換。
• 有關禮券所兌換的「智紛全年入場證」由發出日期起計一年內有效。

 
此外，我們已為你再次到訪準備了連串精彩優惠，讓你在2020年6月13日至7月31日期間盡情暢享！

The Park implements various anti-epidemic measures upon reopening. These include additional cleaning and disinfection at rides, attractions and facilities, body temperature screenings and face masks wearing policy for all visitors and staff members, and a reduction of Park-wide capacity to 25% in the first two weeks of reopening, which will then be gradually increased to 50%, while individual rides and facilities’ capacities will be reduced by half. Other measures designed to provide a safe social distance between visitors will also be implemented.

Ocean Park will assist our guests to refund or rebook the Park Tickets or any other in-park products with validity covering the Park's closure period (from 26 January to 12 June, 2020). Details are shown as below:

Park Tickets and In-Park Products

• For guests who have purchased Ocean Park General Admission tickets, any type of packages/products or "Get Closer to the Animals" programmes through Ocean Park's official website or WeChat Mini Program, the Park would process the refund for the expired and unused tickets/packages automatically. An email will be sent to the guests when their bookings are cancelled. The refund process would take approximately 4 - 6 weeks.
• For guests who have purchased Ocean Park General Admission tickets, any type of packages/products or "Get Closer to the Animals" programmes through Ocean Park's official ticket distributors, please approach the distributors or agents that you purchased the tickets to request for respective refund. Ocean Park will provide the necessary assistance as appropriate.
• For guests who have purchased Park tickets at Ocean Park Ticketing Office or 7-Eleven stores which are unused and are valid until 30 June, 2020, guests can go to Ocean Park Ticketing Office to receive a cash refund or download and complete the "Park Closed Temporarily as of Novel Coronavirus Pneumonia Physical Ticket Refund Application Form", apply by post for refund arrangement. For guests who choose to exchange a ticket, guests can go to Ocean Park Ticketing Office on or before 31 August, 2020 to exchange a ticket valid for on-day admission.
• For guests who are unable to enjoy the birthday offer during the park closure period can go to Ocean Park Ticketing Office to redeem a ticket for on-day admission, upon presentation of a Hong Kong Identity Document or Hong Kong Birth Certificate from 13 June to 31 August, 2020. The Park will be closed on every Tuesday between 13 June and 31 July, 2020. For guests whose birthdays fall into the dark day (Tuesday), guests can enjoy one-time free entry one day before (Monday) or after (Wednesday) their birthdays. For instance: Guest's birthday on 16 June can enjoy one-time free entry on either 15 June or 17 June, 2020.

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​SmartFun Annual Pass Membership and Unredeemed Gift Voucher Extension Arrangements

SmartFun Annual Pass Membership Extension ArrangementsOcean Park has been closed temporarily since 26 January 2020. Thank you for extending us your consideration and continued support during these trying times. To ensure that our SmartFun members can enjoy their privileges and Park experiences to the fullest, we are extending the validity of all existing SmartFun Annual Pass memberships that originally expired on or after 26 January by 139 days beyond their original expiration date, to reflect the number of days the Park has been closed (26 January to 12 June), plus an extra 1-month** membership to compensate for the arrangement on closing the Park every Tuesday during June and July!
 
If you have already renewed your SmartFun Annual Pass, your existing SmartFun Annual Pass membership will be extended. The membership validity of your renewed Annual Pass will activate after the expiry date of your existing Annual Pass.

*Members whose membership validity expired on or before 25 January 2020, or who have purchased a new membership that begins after 12 June are not eligible for these membership extension arrangements.
Our system will be updated to show the new validity period on 13 June 2020, after which you may log in to your SmartFun online account to check the change.

Check the blockout dates of your membership for details. Notes:

• **30 days are counted as 1 month of extra membership.
• All SmartFun Annual Pass membership validity dates will be updated automatically.
• Members can continue using their existing SmartFun Annual Pass until the new validity date expires, to enjoy in-park shopping, dining and other member-exclusive offers when the Park reopens.
• Members whose birthdays fell between January and June and have not redeemed their birthday offers, or who have in-park physical coupons or e-coupons that expired during this period, can redeem their related privileges or offers within three months after the Park reopens.
• Members who would prefer to receive a new SmartFun Annual Pass with the updated validity date printed on it may proceed to the Ocean Park Ticketing Office and request a pass change.

Unredeemed "SmartFun Annual Pass" Gift Voucher Extension ArrangementsWe are extending the redemption period for unredeemed "SmartFun Annual Pass" gift vouchers whose issue dates fall between 27 January 2019 and 25 January 2020, both dates inclusive, by six months from the original expiration date.Notes:

• "SmartFun Annual Pass" gift voucher holders must visit the Ocean Park Ticketing Office in person and present the original gift voucher to redeem it.
• Each SmartFun Annual Pass redeemed by the gift voucher is valid for one year from the issue date.

https://www.oceanpark.com.hk/en/park-information/notices/ocean-park-will-resume-operations-on-13-june-2020-all-visitors-are-required